First Southern National Bank
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Prevent

While there are lots of criminals trying to steal and benefit from consumers, there are ways to avoid becoming a victim.

We will never ask for your Online Banking username or password, account number, Personal Identification Number (PIN) or Social Security number in an email.

If you receive an email asking for such confidential information, please follow these steps:

  • Do not respond to the email
  • Call us at 866-602-3762
  • We may ask you to forward a copy of the email. The email may be useful in identifying the culprit and help us to minimize the impact on other customers.).
  • Think Before You Link is an easy-to-remember phrase that will help you to remember to check and verify links on websites and in emails before clicking them. Hover over a link before clicking to see it’s true destination and decide if it’s legitimate. Look for emails that may ask you to fill in your information, but doesn’t specifically contain your email or name. When in doubt, go directly to the source rather than clicking a potentially dangerous link.
  • Check Your Online Accounts regularly to monitor activity. Even if you don’t use an account often, it’s good practice to personally check for unauthorized access and transactions on a regular basis.
  • Be Wary of Pop-Ups as they are commonly used to masquerade as legitimate components of a website. Many popular web browsers allow you to block pop-ups, so consider taking advantage of this safeguard.
  • Never Give Out Personal Information. As a general rule, you should never share personal or financially sensitive information over the Internet or email. When in doubt, call the company in doubt directly to verify. Use extreme caution when making confidential entries through links provided in emails, especially when unsolicited or unexpected. Never send an email with sensitive information to anyone. Email is not a secure method of communication.

While we can't maintain your computer systems, here are some tips you can take to help you protect your computer and your personal information when you are online. If in doubt, contact a local computer security professional for assistance.

Keep your passwords in a secure place, and out of plain view. Don't share your passwords on the Internet, over email or on the phone. We will never ask for your password. Here are a few password best practices:

  • Use passwords that have at least eight characters and include numbers and symbols (like !@#$%^&*)
  • Avoid common words: some hackers use programs that can try every word in the dictionary
  • Don't use your personal information, your login name or adjacent keys on the keyboard (like qwerty) as passwords
  • Change your passwords regularly (at least every 60 days), and use a different password for each online account you access.
  • Keep your computer's operating system up to date. If your computer is more than five years old, its operating system (e.g. Windows Vista, Mac OS 9, etc.) may not offer the same level of protection as newer systems. Operating system manufacturers provide frequent updates to help make your system more secure. These are usually applied automatically through email or via your Internet connection. You may also check their web sites, including:
    • For Windows: microsoft.com/security
    • For Apple Mac OS: apple.com/support

We’re continually upgrading and improving our online services and need your help in keeping your information secure. For computers, this includes web browsers, the software used to connect to the Internet. If left unattended to, web browsers can become unsuitable for sensitive transactions such as Internet banking. In order to maintain a high level of security, First Southern National Bank does not allow access to online banking using browsers that do not meet our security criteria.

To protect personal computers, tablets and smartphones. The number of options can be daunting. Do your own research, ask your tech-savvy friend or find a local, reputable computer business to find the best fit for your personal situation.

To provide an additional layer of protection. Firewalls act as a buffer between you, your computer and outside intruders.

To report fraud, please call us immediately at 1-866-602-3762 and choose option 1