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Protecting Yourself from Utility Scams during COVID-19

Fraud Alert

Many Kentuckians have found themselves struggling financially due to the Covid-19 pandemic. Those who have had their hours cut or have been laid off or furloughed have been particularly affected. Unfortunately for those feeling the financial pressure, criminals and scammers will try to take advantage of these situations.

Governor Andy Beshear recently issued a scam alert warning Kentuckians of utility-related scams popping up in the midst of the novel coronavirus (COVID-19) pandemic.

The warning from the Governor comes after members of Kentucky electric co-ops reported receiving calls from someone claiming to work for the local utility company and threatening to disconnect their service without immediate payment.

The Governor wants to remind Kentuckians that utilities cannot be disconnected for non-payment during a state of emergency. “Do not send payment to scammers threatening to cut off your electricity or other utilities,” said Beshear.

The Kentucky Public Service Commission issued an order that halts disconnections for non-payment and fees for late payments. “Anyone threatening to cut off your electricity during the COVID-19 emergency is likely a scammer,” Beshear reiterated.

Friday, the Governor also issued an Executive Order that extends the protections against disconnection for non-payment and assessment of late fees for entities providing utility services not regulated by the Public Service Commission (PSC). This order applies to water, gas, electric and wastewater service. The Governor noted that the vast majority of cities and non-PSC-regulated entities have been voluntarily not disconnecting, and not assessing late payment fees, since the middle of March.

The temporary pause on disconnections will remain in place until further notice. However, these temporary measures do not mean customers are not obligated to pay their bills.

To help lower your chances of falling victim to a scam, use the following tips.

  1. Know your utility services cannot be disconnected at this time for nonpayment
    • If you receive a call from someone pretending to be your utility representative:
    • Hang up! Do not give them personal or financial information
  2. Call the publicly listed number for the utility company to verify your account status
  3. If you are making a payment to your utility company during this time:
    • Double check that you are on the correct website, and not a fake replica, before submitting credit card or banking information

Kentuckians who suspect they have been contacted by a scammer should call the Consumer Protection Hotline at: 1-888-432-9257


Jenna Walker
Communications Specialist

(606) 365-3555 Ext: 19405
Email: jwalker@fsnb.net